Contact Us

Use the form on the right to contact us.  You will receive a response within 24 hours or the next business day.  

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123 Street Avenue, City Town, 99999

(123) 555-6789

email@address.com

 

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Warranty & Return Policy

Limited Warranty

Nos Caves Inc. warrants all products sold to be free from defects in materials and workmanship for a period of 12 months from the date of purchase. Nos Caves Inc. shall repair or replace any part which is found to be defective within the warranty period. This warranty extends only to the original purchaser who acquires the new product from Nos Caves Inc.. Nos Caves Inc. shall in no event be liable for any claim made outside the warranty period or for any other claims or damages including but not limited to, claims for faulty design, negligent or misleading advice, incidental or consequential damages or injury to any other person, corporation or entity. 

This warranty does not include consumables such as battery packs or light sources (bulbs). Our battery manufacturers warrant their batteries to be free from defects in workmanship and material under normal use and service conditions for a period of [one year?] after the date of purchase. However, this warranty does not warrant the effective life (length of service) of the battery since the effective life of a battery is primarily determined by the usage patterns and the care taken over the battery’s lifetime. All claims are limited to the repair or replacement of the products only and do not include transportation charges. If you require any further information regarding our warranty, please contact our Customer Service Team.

Returning your defective Vinlumin

Contact Nos Caves Inc. via email or telephone to discuss the reasons for the desired return.  

 

Returns/Refunds

If for any reason you are not satisfied with your Vinlumin™ purchase, you can return the product and get a full refund within 30 days of purchase.  Please contact Nos Caves Inc. to arrange the return.  Nos Caves Inc. is not responsible for shipping costs for returns and shipping fees are not refundable.

Any unused product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.